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Refund Policy
Last Updated: April 3, 2026
14-Day Money-Back Guarantee
All new Pro and Elite subscriptions are covered by a no-questions-asked 14-day refund guarantee. If you are not satisfied for any reason, we will issue a full refund.
1. Eligibility
Refunds are available for:
- New Pro or Elite subscriptions within the first 14 days of the initial charge
- Cases where the Service experienced extended downtime (>24 hours) during your billing period
- Accidental duplicate charges
2. How to Request a Refund
Email us at support@theflightagent.app with the subject line "Refund Request" and include:
- The email address associated with your account
- The date of the charge
- Brief reason (optional — but helps us improve)
We will process your refund within 5 business days and confirm via email. Refunds are issued to the original payment method via Lemon Squeezy.
3. Subscription Cancellations
You can cancel your subscription at any time from your billing dashboard. Cancellation stops future charges immediately. Your access to paid features continues until the end of the current billing cycle. We do not provide pro-rated refunds for the unused portion of an active billing period unless covered under Section 1.
4. Non-Refundable Situations
Refunds are not provided for:
- Requests made after 14 days from the initial charge
- Renewal charges (subsequent monthly payments after the first)
- Flight price changes after an alert has been delivered — we monitor prices but do not control airline pricing
- Failure to cancel before a renewal date
- Accounts terminated for violating our Terms of Service
5. Free Plan
The Individual (Free) plan has no charges and is therefore not subject to this refund policy.